Courses

Better and better Customer Care - this is our primary everyday mission.
We want it to be not only our passion - as we are all Customers, we would like to experience it ourselves.

Rafal Rafal@2x

We provide measurable results for your team and company.

Rafał Jarosz, The Unknown / Co-Founder

15+
years
40+
organizations
2k+
participants trained

That's why we also share this knowledge and best practices. As our experts dealt with it for more than 15 years and with over 40 organizations, we gladly transfer our knowledge and skills.

Contact us, if any of questions below sound familiar to You:

Customer Care Best Practices

How to assure efficient and friendly interactions?
How to set-up smooth running support team?
How should my check-list for set-up and everyday management should look like?

Call/Contact Center set-up and management

Planning or running a Customer-faced team?
Want to know what best practices to apply in operations, technology, analytics and quality assurance areas?
Dealing with proper KPI design and objective oriented management?

Customer Experience Management

How to assure efficient and friendly interactions?
How to set-up smooth running support team?
How should my check-list for set-up and everyday management should look like?

Quality Assurance and Customer Feedback Management

Planning or running a Customer-faced team?
Want to know what best practices to apply in operations, technology, analytics and quality assurance areas?
Dealing with proper KPI design and objective oriented management?

We’ve been there, done that!

Contact us

Tailor-made workshops and trainings

Looking to increase Your or Your team's knowledge and skills in Customer Care, Retention, Sales, Multilingual support, MBOs, KPIs and reporting?

You can always ask for a listing of available training scopes, but the most important question is:

What would You like to achieve?

- measurably and in the time frame.

Send us the answer, and we shall prepare the best solution for You.

We will prepare the scope, the way of working with Your team, the tools and props necessary to reach Your target.

Contact us